Technology support refers to the service provided by professionals to users to solve technical problems encountered in product usage. It is divided into two categories: pre-sale and post-sale. It encompasses elements such as technical personnel, equipment, knowledge, and services. Pre-sale technology support focuses on scheme design, bid support, and pre-sale consultation, while post-sale technology support focuses on fault diagnosis, product maintenance, and system upgrades. By coordinating customers, sales, and development personnel, it aims to enhance customer satisfaction. The service forms include telephone support, on-site service, and remote online assistance. It adopts a hierarchical processing mechanism and responds to issues based on their complexity, covering basic problem resolution and technical breakthroughs.

Modern technology support integrates 5G, AR and other technologies to achieve cross-border remote guidance, and uses satellite remote sensing, drone aerial photography, rapid detection and other means to assist in investigation and evidence collection. The industrial internet platform optimizes production processes through equipment data collection and big data analysis. Enterprises usually provide 7×24-hour real-time response, with service scope including hardware repair, software version upgrade, and system migration. This service provides resource support for technological innovation through technology introduction, cooperative research and development, etc.

Common technology support includes telephone technology support and on-site service technology support. It consists of two aspects: one is technical maintenance, and the other is communication services.

Withthe advancement of technology, the nature of technology support work is not entirely the same. For example, in the software field, there are pre-sale technology support and post-sale technology support, and the technical requirements for technology support are very high. Because of the various types of customers they face, they need to be mentally prepared to encounter various problems and be able to update more quickly than the users in terms of technology.